Our Services
Our Services
Prepare
- Do you know your blindside?
- Do you have enough information?
- Are you making assumptions – have they been tested?
- We help identify issues, risks and vulnerabilities so that you can prepare to be ready and ensure there are no surprises.
Blindside can develop and deliver:
- Awareness seminars and briefings – aimed at ensuring management teams understand the environment, issues, and risks that may impact current operations or a new venture
- Risk assessments – using subject matter experts, external to an organisation, gives management objective analysis and assessment of the risks to the organisation, its people, assets, and reputation–we help uncover your blindside.
- Planning workshops – where there is a need to review, adjust or develop plans to manage an issue or potential crisis, a workshop for the management team provides an efficient, and immediate platform to get measures in place.
- Due diligence – we work with trusted partners to provide due diligence on new ventures, partners, senior hires, and market entry.
Prevent
- What prevention measures do you have in place, are they understood, maintained and monitored?
- Are they embedded into normal business decision making?
- Are your managers confident in using them?
- We provide advice and assistance to make your organisation more resilient.
When risks and issues cannot be mitigated or totally avoided, Blindside assists clients with preventative measures
- Gap analysis – identifying gaps in controls, procedures through independent analysis and recommendations will improve the client’s resilience to the risks still extant.
- Training – by training staff and contractors in either avoiding issues and incidents or preventing them from escalating. Creating a culture of risk avoidance improves operational performance and minimises lost time and money problem-solving.
- Strategic security advice – often security issues involve communications, community relations, and labour relations. We advise on coordinating initiatives to manage issues in a proactive way can reduce the need for hard, physical security.
- Communicating your plans and responses internally and to external stakeholders.
Respond
- Is your organisation crisis ready?
- Who should respond? How are they notified?
- Does everyone know their role?
- How would your response look in the glare of publicity and 20/20 hindsight?
We assist clients respond to crises, but more importantly, we help client teams respond more effectively. Blindside’s support to clients managing a crisis has been delivered through:
- Strategic counsel – one or two Blindside consultants deploying to the client’s Head Office to sit with the client’s management team providing advice to the team, and assisting in the briefing of the Board, shareholders, and other stakeholders as appropriate.
- Operational advice – the deployment of a Blindside consultant to the location of the issue or crisis to support the client’s local management team, coordinate engagement with external participants, and liaison with other pertinent stakeholders.
- Remote advice – the provision of advice through one to one telephone calls, conference calls, and emails in order to guide clients in their initial response and stabilise the situation.
Recover
- Would your organisation recover quickly?
- Would the lessons be learnt? How would they be used to improve future operations and decisions?
We can help you uncover useful lessons from a crisis: the underlying issues, the trigger event and the response. Understanding and accepting these will enhance resilience. Blindside can assist with:
- Team debriefs – Capturing thoughts as soon as possible after the successful resolution of a crisis ensures important information is captured, but more importantly it is critical part of enabling team members to unwind mentally and recover physically.
- Report with findings and recommendations – A report will be compiled based on the output from the debriefs of those impacted by the crisis, the management teams, and reviews and analysis of the overall response.
- Team building and leadership – crises by definition make organisations act differently from normal, this can be cathartic and allow constructive interventions to improve team work and leadership across the organisation.
- On-going monitoring – Reviewing progress post-incident will ensure the recovery process is going well resilience is maintained.